Proof that Excel stands behind our commitment to the customer!
Our customer was in a huge pinch when they had a catastrophic failure on there crane which lead to excel pulling the crane down and shipping it back to our shop. Once crane was delivered back to Excels shop, we found the crane was not able to be fixed. Excel's Engineer quickly put together a quote for a replacement crane to get there production back up and running. Excel received this email on 9/12/18 thanking us for our quick response. Excel responds the same to all customers no matter if they have one crane or 100. Our commitment is always the same and customer satisfaction is number one. Excel encourages all customers to come visit our shop to see what we are doing. Excel can and will back up all claims made on what we have to offer our customers. Our shop is always open for a tour to any of our existing customers or new customers. Customers email below. Dear Dave, Just ...
Excel hitting a new pace in Manufactering
Excel Industries has been building cranes since 2004, and has continued to grow our manufacturing facility over the past few years. With the continued demand in the market of quality built cranes, many customers are now seeing the advantage of buying from Excel. There are many manufacturers that claim to be a leader in building cranes. However, Excel is not focused on being the leader in how many cranes we build a year, but, focused on building quality cranes that meet the customers needs in the production process. The number of cranes we build means nothing if they do not run with minimal issues or keep the production lines of our customers running.
200 ton press purchased for Excels shop
Excel Industries has just purchased a 200 ton Hydraulic press for the shop. This will allow Excel's service technicians to be able to do timely wheel changes and other repairs on your crane that needs a heavy press to complete the project. This press will allow us to keep the costly repair time down by not having to out source the pressing of axles out of the old crane wheels. This will also allow excel to save the customer money by not having to order complete wheel assemblies for quick turn around on wheel changes. Production down time will be limited for Excel's customers with this new purchase.