Proof that Excel stands behind our commitment to the customer!
Our customer was in a huge pinch when they had a catastrophic failure on there crane which lead to excel pulling the crane down and shipping it back to our shop. Once crane was delivered back to Excels shop, we found the crane was not able to be fixed. Excel's Engineer quickly put together a quote for a replacement crane to get there production back up and running.
Excel received this email on 9/12/18 thanking us for our quick response. Excel responds the same to all customers no matter if they have one crane or 100. Our commitment is always the same and customer satisfaction is number one.
Excel encourages all customers to come visit our shop to see what we are doing. Excel can and will back up all claims made on what we have to offer our customers. Our shop is always open for a tour to any of our existing customers or new customers. Customers email below.
Just a quick note to once again thank you for your timely response to our crane failure. When you advertise Emergency Crane Service you really mean it. Your crew was on site quickly to remove our old crane and spec out the requirements for a replacement.
Your installation services were equally remarkable. It was a pleasure to have you, the Owner/President, on site during the final inspection and testing.
We look forward to continuing our relationship with Excel Industries and having your company inspect and service our cranes.
April Sattler Dugger
PS: Check out our new laser cutting capabilities below…..